Vaganan's Privacy Policy

Effective Date: 14-Jan-2025

Vaganan Online Services values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our app. Please read it carefully.

1. Information We Collect

When you use our app, we may collect the following information:

• Personal Information:
  • Name
  • Phone Number
  • GST Number (optional)
• Other Information:
  • Device information (e.g., operating system, app version)
  • Usage data (e.g., features used, interactions with the app)

2. How We Use Your Information

We use the collected information to:

• Provide and manage your access to the app.
• Process bookings and generate invoices, including GST-compliant receipts when applicable.
• Communicate with you regarding your bookings, updates, or support requests.
• Improve our app's functionality and user experience.
• Ensure compliance with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data:

• With service providers who assist us in operating our app (e.g., payment processors, customer support).
• With governmental authorities as required by law or for compliance purposes.
• With bus operators for processing bookings and travel arrangements.
• With payment gateways to facilitate secure transaction processing.
• With SMS and email service providers to send booking confirmations, travel updates, and essential communications.
• With analytics and service optimization providers to improve our platform's performance and user experience.

4. Communications

By using our services, you agree to receive communications from us, including but not limited to:

• Transactional Messages: Booking confirmations, payment receipts, travel updates, and schedule changes.
• Service Updates: Information about changes to our services, policies, or terms.
• Promotional Content: Offers, discounts, and marketing communications that we believe may be of interest to you.

These communications may be delivered via SMS, email, in-app notifications, or other electronic means. You can opt out of promotional communications at any time, though we reserve the right to continue sending transactional and service-related messages.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is entirely secure.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access and review the information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your data, subject to legal or contractual obligations.

To exercise these rights, please contact us at our official email address.

7. Retention of Data

We retain your data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce our agreements.

8. GST Number Collection

Providing your GST number is optional. It is collected solely for the purpose of generating GST-compliant invoices and will not be used for any other purpose.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with the updated date at the top of the policy. Continued use of the app after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through our official channels provided on the website.